Cancellation Policy

Users can cancel the booking that is still pending or already accepted by the Provider. If the order is still pending (not yet accepted by the provider), the User can cancel it easily by contacting Customer Service through the Babonbo platform or directly contacting the Provider. If the order has already been accepted by the provider, the user can cancel it directly from the order page on the Babonbo platform by clicking the cancel button of the related order.
If a pending order is cancelled, the hold on the card will be released automatically within 7 days.

For accepted orders, refunds are handled separately for product rentals and delivery services.
Regarding the amount paid for the product rental, the user receives a full refund (minus the Babonbo commission) if the user cancels at least 5 days before your check-in date. This means that if the rental starts within 5 days, the rental amount is non-refundable.
Regarding the amount paid for the delivery & pickup services, the user receives a full refund (minus the Babonbo commission) for delivery and pickup charges if the user cancels at least 2 days before your check-in date. This means that if your order starts within 2 days, delivery and pickup fees are non-refundable.
Baby Gear Protection (Insurance) fees are non-refundable, regardless of when you cancel.

To this respect, the Users expressly acknowledge that once the booking of the Equipment and/or Services is confirmed, Babonbo shall be granted to receive the full amount of Babonbo commissions. Therefore, only with respect to the Babonbo commissions, the Users shall not benefit from any right of refund.

In the event that users are not present at the time of delivery, they will be charged the full amount.

If users request for partial cancellations of the products or services in the order, the same rules above apply regarding the refunds.